Workflows are flexible instruments that can be used for:
Review and Approval: Documents may be attached to review and approval flows.
ISO: you can create workflows for various procedures described in ISO-type standards in order to ensure proper flow of documents.
Task management: you can create tasks linked to documents, so you can track task history and status.
The advantages of using a workflow:
Improving efficiency - business process automation results in eliminating redundant and unnecessary steps, resulting in lower costs and fewer errors
Improving business processes – the focus on business processes leads to their rationalization and simplification, providing a faster and more accurate response
Better control of processes – improved business processes through better monitoring of activity and standardization of business process rules
Improved customer service - consistent processes lead to greater predictability of response time and resolution, causing increasing customer satisfaction
Flexibility –business processes management solutions provide control over the process, enabling them to redesign according to changing business needs
Integration - an integrated view of multiple systems and environments will provide an enhanced ability of decision making and better access to information